Support

Find help and resources for the ChatGPT Add-in for Outlook. How to install, plus documentation, tutorials, or other support, see below.

Frequently Asked Questions

Yes, it works for both. Please see the support page for more information on installing.

Yes. A few sample prompts to help get you started. However, the Add-in allows users to configure custom prompts (configurations) to run ChatGPT on selected email or new email.

ChatGPT Outlook Add-in is an experimental tool. We’d ideally like people to use the ChatGPT Outlook Add-in to experiment with using different prompts – be as creative as they want and see what they can do with it. And if you create a really useful configuration, we’d love to see what you’re doing with it!

Yes. The Add-in can manage multiple configurations for different types of emails or scenarios – with each configuration having its own set of conditions, prompts, and display preferences.

The output is shown in a separate panel to the right of the original email.

Your API key is the most likely problem. Check that it has been correctly entered and check your OpenAI account too. For extra information, you can ‘Enable debugging mode’ in ‘Settings’, this will provide you with extra information. And, if you’re still struggling, you can send this debug output to us and we will try to help you. 

No. We don’t charge for using out free tool. You connect an OpenAI account to utilise ChatGPT features and any costs are with OpenAI. 

Because we hope you like it enough to ask for a custom version to be made for your specific needs. Blueberry can create a version of the Add-in for customers wanting their own custom prompts for their 365 domains, as well as develop a version of the Add-in that customers can resell, featuring their own unique prompts.

Currently, OpenAI apply a separate cost for API usage. The API has its own pricing, which can be found at openai.com/pricing

You need an account for OpenAI API to use with the add-in, not a ChatGPT Plus subscription. These are billed separately. The API has its own pricing, which can be found at openai.com/pricing

We believe so. But many people can’t wait – or want to experiment with their own prompts. We decided to create a tool to let them experiment and harness the full power of this technology.

If you have a question that isn’t answered on this support page, please email us at support@chatgptoutlookaddin.com

Installing the Add-in

Note – the option may not be visible until you start reading an email.

If you cannot find the Add-ins page, please follow the platform-specific instructions below.

IF USING OUTLOOK FOR WINDOWS

In some versions of Outlook for Windows, the add-ins option is under Home > All Apps or Home > Store. The resulting page may also be visually different.

IF USING OUTLOOK ON THE WEB

In some versions of Outlook on the Web, the add-ins option is called Apps and is only available when reading or composing an email.

While composing an email – under the Message tab in the ribbon, looks for the Apps option. If not visible, click on the More Options button – or the ellipsis button () – and then select Apps from the list. Next, in the overlay dialog that pops up, click on the Add apps button. You will be redirected to the Add-ins page.

While reading an email – click on Apps button next to the reply buttons. In the overlay dialog that pops up, click on the Add apps button. You will be redirected to the Add-ins page.

IF USING OLD OUTLOOK FOR WINDOWS OR MAC

The add-in will be available under the Home tab in the ribbon. If the Simplified Ribbon is configured, press the ellipsis button () from the ribbon, and then select the Blueberry ChatGPT Tools add-in from the list.

Note – the add-in may only be clickable as you start reading or composing an email.

Also, this support assumes that the Reading Pane in Outlook is set to Right or Bottom by selecting View > Reading Pane.

IF USING NEW OUTLOOK FOR WINDOWS OR OUTLOOK ON THE WEB

The add-in will only be available when reading or composing an email.

While composing an email – from the ribbon, navigate to Message > Blueberry ChatGPT Tools or Message > Apps > Blueberry ChatGPT Tools. If not visible, click on the More Options button – or the ellipsis button () – and then select the ChatGPT add-in from the list. 

While reading an email – click on the ellipsis button () next to the reply buttons. This will display a list of options: click on the Blueberry ChatGPT Tools option to open the add-in.
Alternatively, in some versions of Outlook on the Web, the add-in will be located under the Apps button next to the reply buttons.

Creating a Configuration

EXAMPLE CONFIGURATION: ‘SUMMARISE’

Let’s now take a look at how to create configurations. In this example, we will set up a configuration that provides a short summary of the email content, namely ‘Summarise’. The configuration will run upon clicking on its associated button.

Alternatively, you can also create a new configuration from the ‘Configurations’ page. To do so, click on the Configurations icon next to settings. You will then see a list of all your configurations.

Next, click the plus icon in the top-right corner – or the Add configuration button under the MY CONFIGURATIONS section. 

Sender email: if you want the configuration to only work for emails from a specific sender, enter their email address in this field. You can also enter multiple email addresses, separated by commas.
• ‘Recipient email’: if you want to apply the configuration only to incoming emails, enter your email address in this field.
• ‘Body text’: if you want to apply the configuration only to emails containing certain words/phrases, populate this field.

In this example, we will leave the availability criteria fields empty, so the configuration runs against all viewed emails.

• ‘$subject’ (if prompt relates to the subject of the email).
• ‘$reply’ (if prompt relates to the part of the message up to the ‘From’ line).
• ‘$message’ (if prompt refers to the entire text of a message).

For the “Summarise” configuration, write the following prompt: ‘What is this $message about in two sentences?’.

We suggest you play around with the add-in configuration settings. But for little more guidance on creating configurations, you will find some screenshots of settings and some more examples below.

EXAMPLE CONFIGURATION: ‘JOKE OF THE DAY’ BUTTON

Configuration ‘Joke of the Day’ displays a button on the add-in’s homepage that can be used while composing a message. When the button is clicked, a joke is appended to your message!

EXAMPLE CONFIGURATION: ‘FACEBOOK’

Configuration ‘Facebook’ displays a button on the add-in’s homepage that can be used while reading a message. If the button is clicked, the configuration checks if the email contains anything about Facebook and then sets it to Blue category. Okay, this may seem quite limited but you get the idea – you can replace “Facebook” with any word!

More Prompt Ideas...

If you’d like to experiment more with the ChatGPT add-in, here are some prompt ideas for your configurations!

Ice Breakers for Meetings: “Suggest some ice breaker questions for our team meeting.”
Motivational Quotes: “Give me a motivational quote for my team.”
Meeting Minutes: “Create a template for meeting minutes.”
Calendar Scheduling: “Suggest a polite way to ask for a meeting.”
Reminders: “Create a reminder template for an upcoming deadline.”
Thank You Notes: “Help me write a thank you note for a job interview.”
Polite Decline: “How can I politely decline an invitation to a meeting?”
Onboarding Emails: “Draft a welcome email for a new team member.”
Meeting Follow-ups: “Draft a follow-up email after a meeting.”
Team Building Activities: “Suggest some virtual team-building activities.”
Status Updates: “Create a template for a weekly status update.”

Removing the Add-in

Note – the option may not be visible until you start reading an email.

If you are having trouble finding the Add-ins page, you can follow the platform-specific instructions below:

IF USING OUTLOOK FOR WINDOWS

In some versions of Outlook for Windows, the add-ins option is located under Home > All Apps or Home > Store.

Upon clicking on it, the Add-ins page will pop-up. From this page, click on Manage your appsThen locate the Blueberry ChatGPT Tools add-in, click the ellipsis button () next to it, and select Remove.

IF USING OUTLOOK ON THE WEB

In some version of Outlook on the Web, the add-ins option is called Apps and is only available when reading or composing an email.

While composing an email – under the Message tab in the ribbon, looks for the Apps option. If not visible, click on the More Options button – or the ellipsis button () – and then select Apps from the list. An overlay dialog will pop up. In the overlay dialog, locate the Blueberry ChatGPT Tools add-in, right-click on it, and then select Uninstall.

 

While reading an email – click on Apps button next to the reply buttons. In the overlay dialog that pops up, locate the Blueberry ChatGPT Tools add-in, right-click on it, and then select Uninstall.

4.8
4.8/5
User Reviews
4.8/5
"The ChatGPT Outlook Add-in has the ability to customise prompts, manage configurations, and compare outputs. It has streamlined my email workflow and boosted my productivity."
Jon Allan
Chief Technical Officer
4.8/5
"ChatGPT Outlook Add-in allows me to optimise my email handling efficiency. Using my own prompts, I've configured it into an essential tool that ensures I never miss important details amidst the email deluge"
Dhruvesh Patel
Chief Operations Officer
4.8/5
"Customisability is key. This level of personalisation has enhanced my email triaging process and ensures I focus on what matters most."
Carl Smith
Product Manager
4.8/5
Using my own prompts, it's allowed me to flag an email as high priority or mark an email as important, and ensured that critical messages receive the attention they deserve. It's now a time-saving feature that keeps me organised."
Phil Turner
Senior Software Designer