Support
Find help and resources for the ChatGPT Add-in for Outlook. How to install, plus documentation, tutorials, or other support, see below.
Frequently Asked Questions
Yes, it works for both. Please see the support page for more information on installing.
Yes. A few sample prompts to help get you started. However, the Add-in allows users to configure custom prompts (configurations) to run ChatGPT on selected email or new email.
ChatGPT Outlook Add-in is an experimental tool. We’d ideally like people to use the ChatGPT Outlook Add-in to experiment with using different prompts – be as creative as they want and see what they can do with it. And if you create a really useful configuration, we’d love to see what you’re doing with it!
Yes. The Add-in can manage multiple configurations for different types of emails or scenarios – with each configuration having its own set of conditions, prompts, and display preferences.
The output is shown in a separate panel to the right of the original email.
Your API key is the most likely problem. Check that it has been correctly entered and check your OpenAI account too. For extra information, you can ‘Enable debugging mode’ in ‘Settings’, this will provide you with extra information. And, if you’re still struggling, you can send this debug output to us and we will try to help you.
No. We don’t charge for using out free tool. You connect an OpenAI account to utilise ChatGPT features and any costs are with OpenAI.
Because we hope you like it enough to ask for a custom version to be made for your specific needs. Blueberry can create a version of the Add-in for customers wanting their own custom prompts for their 365 domains, as well as develop a version of the Add-in that customers can resell, featuring their own unique prompts.
Currently, OpenAI apply a separate cost for API usage. The API has its own pricing, which can be found at openai.com/pricing.
You need an account for OpenAI API to use with the add-in, not a ChatGPT Plus subscription. These are billed separately. The API has its own pricing, which can be found at openai.com/pricing.
We believe so. But many people can’t wait – or want to experiment with their own prompts. We decided to create a tool to let them experiment and harness the full power of this technology.
If you have a question that isn’t answered on this support page, please email us at support@chatgptoutlookaddin.com
Installing the Add-in
- Open Outlook and look for the Add-ins page. To do so, click on option Home > Get Add-Ins from the ribbon. If the Simplified Ribbon is configured in your Outlook client, select the ellipsis button (...) from the ribbon, and then choose Get Add-ins.
Note – the option may not be visible until you start reading an email.
- If you cannot find the Add-ins page:
You can also access it directly by navigating to https://outlook.office365.com/mail/inclientstore in your web browser. Alternatively, follow the platform-specific instructions below.
IF USING OUTLOOK FOR WINDOWS
In some versions of Outlook for Windows, the add-ins option is under Home > All Apps or Home > Store. The resulting page may also be visually different.
IF USING OUTLOOK ON THE WEB
In some version of Outlook on the Web, the add-ins option is called Apps and is only available when reading or composing an email.
While composing an email – under the Message tab in the ribbon, looks for the Apps option. If not visible, click on the More Options button – or the ellipsis button (…) – and then select Apps from the list. Next, in the overlay dialog that pops up, click on the Add apps button. You will be redirected to the Add-ins page.
While reading an email – click on Apps button next to the reply buttons. In the overlay dialog that pops up, click on the Add apps button. You will be redirected to the Add-ins page.
- With the Add-ins page open, type 'Blueberry ChatGPT Tools' into the search bar. Once you have found the add-in, press the Add button. You will be prompted to accept Blueberry's Terms and Conditions of Use. Provided that you are happy to proceed, press the Continue button. The add-in will then be installed.
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Close the Add-ins page.
If you are using Outlook's desktop client, you may need to restart the app.
Once installed, the add-in will be available across all your Outlook clients e.g. you will also see it if you use Outlook in your email browser.
Note – if you are using the new Outlook for Windows and have set up multiple accounts, add-ins will only work on your primary account. This is currently a limitation of the new Outlook.
- To open the add-in:
IF USING OLD OUTLOOK FOR WINDOWS OR MAC
The add-in will be available under the Home tab in the ribbon. If the Simplified Ribbon is configured, press the ellipsis button (…) from the ribbon, and then select the Blueberry ChatGPT Tools add-in from the list.
Note – the add-in may only be clickable as you start reading or composing an email.
Also, this support assumes that the Reading Pane in Outlook is set to Right or Bottom by selecting View > Reading Pane.
IF USING NEW OUTLOOK FOR WINDOWS OR OUTLOOK ON THE WEB
The add-in will only be available when reading or composing an email.
While composing an email – from the ribbon, navigate to Message > Blueberry ChatGPT Tools or Message > Apps > Blueberry ChatGPT Tools. If not visible, click on the More Options button – or the ellipsis button (…) – and then select the ChatGPT add-in from the list.
While reading an email – click on the ellipsis button (…) next to the reply buttons. This will display a list of options: click on the Blueberry ChatGPT Tools option to open the add-in.
Alternatively, in some versions of Outlook on the Web, the add-in will be located under the Apps button next to the reply buttons.
- You should now see the ChatGPT add-in in a right-hand panel. You will be greeted by the first of some screens that will help you quickly get up and running. Click the Get started button.
- The next screen will ask you for your API key. This is not required for some basic email read mode functionality but if you want to use the ChatGPT features then you’ll need to add it. To do so, paste the API key into the text box. Then, press Save & Continue.
- The third screen invites you to start creating some configurations. You can either press Create a Configuration to add your first configuration, or alternatively press Skip to do this later.
Creating a Configuration
EXAMPLE CONFIGURATION: ‘SUMMARISE’
Let’s now take a look at how to create configurations. In this example, we will set up a configuration that automatically provides a short summary of the email content, namely ‘Summarise’.
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To start with, click on the Configurations icon, next to settings. This will redirect you to the configurations page.
- On the configurations page, open the dropdown under 'Configuration Settings'. This will show you a list of all of your configurations. To create a new configuration, select option Add New.
- You now need to name the configuration. Enter ‘Summarise’ as the name, and press the Add button to create and save your new configuration.
- You will then see all settings for the new configuration. Make sure that the switch next to Enable configuration is enabled. Then, since we want to summarise received emails, set the configuration to run in Read mode.
- Optionally, you can also set some criteria defining when the configuration will be run. For example, configurations can be set up for emails from a specific sender (enter the required address in the ‘Sender email’ field) or from multiple senders (enter all desired email addresses separated by commas). We can also apply a configuration to incoming mails (specify your address in the ‘Recipient email’ field). Alternatively, a configuration can be applied to emails containing certain words/phrases in it (enter these words/phrases in the ‘Body text’ field). In this example, we will leave the criteria fields empty, so the configuration runs against all viewed emails.
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Next, you need to define the behaviour of the configuration. Since we want the new configuration to just analyse the text and give a written response, under section METHOD, choose Process body text.
Note: if you wanted a certain action based on the text/topic of the message (which is not the case for the 'Summarise' configuration), then you would select Perform action instead; this would open up more options – such as categorise the email, flag it, move it to a specific folder, or send it to spam.
- Then, you need to explain to ChatGPT what exactly you want it to do. This can be done in the ‘Prompt’ field. You need to use the following syntax (don't worry, it's simple enough!):
• ‘$subject’ (if prompt relates to the subject of the email).
• ‘$reply’ (if prompt relates to the part of the message up to the ‘From’ line).
• ‘$message’ (if prompt refers to the entire text of a message).
For the “Summarise” configuration, write the following prompt: ‘What is this $message about in two sentences?’. Finally, press the Save button.
- Now, you need to try it out. Click the Back arrow next to title ‘Settings’ to see the 'Output' page.
- In your inbox, click on a received email. The summary of the email will be displayed in the Add-in panel.
We suggest you play around with the add-in configuration settings. But for little more guidance on creating configurations, you will find some screenshots of settings and some more examples below.
EXAMPLE CONFIGURATION: ‘JOKE OF THE DAY’ BUTTON
Configuration ‘Joke of the Day’ displays a button on the add-in’s homepage that can be used while composing a message. When the button is clicked, a joke is appended to your message!
EXAMPLE CONFIGURATION: ‘FACEBOOK’
Configuration ‘Facebook’ displays a button on the add-in’s homepage that can be used while reading a message. If the button is clicked, the configuration checks if the email contains anything about Facebook and then sets it to Blue category. Okay, this may seem quite limited but you get the idea, you can replace “facebook” with any word.
More Prompt Ideas...
If you’d like to experiment more with the ChatGPT add-in, here are some prompt ideas for your configurations!
• Ice Breakers for Meetings: “Suggest some ice breaker questions for our team meeting.”
• Motivational Quotes: “Give me a motivational quote for my team.”
• Meeting Minutes: “Create a template for meeting minutes.”
• Calendar Scheduling: “Suggest a polite way to ask for a meeting.”
• Reminders: “Create a reminder template for an upcoming deadline.”
• Thank You Notes: “Help me write a thank you note for a job interview.”
• Polite Decline: “How can I politely decline an invitation to a meeting?”
• Onboarding Emails: “Draft a welcome email for a new team member.”
• Meeting Follow-ups: “Draft a follow-up email after a meeting.”
• Team Building Activities: “Suggest some virtual team-building activities.”
• Status Updates: “Create a template for a weekly status update.”
Removing the Add-in
- Open Outlook and look for the Add-ins page. To do so, click on option Home > Get Add-Ins from the ribbon. If the Simplified Ribbon is configured in your Outlook client, select the ellipsis button (...) from the ribbon, and then choose Get Add-ins.
Note – the option may not be visible until you start reading an email.
If you cannot find the Add-ins page, you can also access it directly by navigating to https://outlook.office365.com/mail/inclientstore in your web browser.
- On the Add-ins page, navigate to the My add-ins tab. Then locate the Blueberry ChatGPT Tools add-in, click the ellipsis button (...) next to it, and select Remove.
If you are having trouble finding the Add-ins page, you can follow the platform-specific instructions below:
IF USING OUTLOOK FOR WINDOWS
In some versions of Outlook for Windows, the add-ins option is located under Home > All Apps or Home > Store.
Upon clicking on it, the Add-ins page will pop-up. From this page, click on Manage your apps. Then locate the Blueberry ChatGPT Tools add-in, click the ellipsis button (…) next to it, and select Remove.
IF USING OUTLOOK ON THE WEB
In some version of Outlook on the Web, the add-ins option is called Apps and is only available when reading or composing an email.
While composing an email – under the Message tab in the ribbon, looks for the Apps option. If not visible, click on the More Options button – or the ellipsis button (…) – and then select Apps from the list. An overlay dialog will pop up. In the overlay dialog, locate the Blueberry ChatGPT Tools add-in, right-click on it, and then select Uninstall.
While reading an email – click on Apps button next to the reply buttons. In the overlay dialog that pops up, locate the Blueberry ChatGPT Tools add-in, right-click on it, and then select Uninstall.
